FAQs

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Frequently Asked Questions

  • What is the validity of accumulated Bata Club Points?Open or Close

    One year from the date of purchase, After 365 days your points will be reviewed and you will be issued a mobile coupon, which is valid for the subsequent 90 days.

  • Will I earn points on End of Season Sale or any other promotional offers?Open or Close

    You cannot earn Milestone points during End of Season Sale or other promotional offers. You will earn points only against merchandise bought at full MRP without any discount, gift, freebies, etc..

  • How can I unsubscribe or de-register from the program?Open or Close

    You simply need to make a request at the Bata Club cash desk. You will be able to choose whether you want to opt out of only the Milestones loyalty program or also opt out of receiving updates. For the balance of points you possess, you will be issued an M coupon equivalent to your point balance with 90 days validity.

  • What will happen to my points if I don't shop for a long period of time?Open or Close

    In case you don't shop with us for 365 days at stretch points get expired, then you will be issued a mobile coupon on the expiry date, which is valid for the subsequent 90 days.

  • Can I redeem my points during End of Season Sale or when any other promotional offers are being run Open or Close

    Yes, you can redeem the Milestone points during End of Season Sale or whenever any other promotional offers are on.

  • What if I change my mobile number?Open or Close

    Kindly inform our staff at the cash desk about the same. You will also need to present your photo ID (no copy required by us). The cash desk will accept your request for a change of number and you will receive a verification call, after which the change will be effected in our system.

  • What happens to my points when I return or exchange merchandise I have bought?Open or Close

    Your points on that purchase will remain in your account. If you are paying additional money via card/cash, then points against additional paid amount will be credited into your account.

  • Do I earn points on credit notes and redemption of gift vouchers?Open or Close

    No. Rewards can be earned only on the net bill amount paid by you via cash/card. In case of use of credit notes you would have earned rewards during your initial purchase.

  • How do I know about the points I have earned?Open or Close

    After every purchase you make, the mobile number registered will receive an alert via SMS.

  • When & how do I redeem my points?Open or Close

    You can redeem points right from your second purchase with Bata Club. Reward Points can be redeemed on informing the staff at the cashier desk who will send a redemption request on your behalf to our server, which will issue a validation code via SMS to you. The SMS containing this unique code will be sent to your registered mobile number, you need to show this code to redeem the points. The redemption code will be valid only for 60 minutes after the issue. In case you are unable to redeem due to some reason then a fresh request will have to be placed with store staff for redemption.

  • List of Stores | Bata Club | March 2016Open or Close
    No. Store
    1 JAVA SUPERMAL SEMARANG
    2 CITRALAND MAL SEMARANG
    3 DP Mall
    4 PARAGON CITY SEMARANG
    5 GAJAH MADA
    6 KALIBATA MAL
    7 PASAR BARU JAKARTA
    8 Carrefour Buaran Plaza
    9 Plaza Kramat Jati
    10 Kalibata City
    11 BATA PAKUWON SUPERMAL
    12 BALI PASS NGURAH RAI
    13 BATA KUTA ICON MALL 
    14 CARREFOUR DENPASAR
    15 JL.DEWI SRI JIMBARAN
    16 JL.GATOT SUBROTO TENGAH DENPASAR
    17 JL.TEUKU UMAR DENPASAR
    18 PEPITO JIMBARAN BALI
    19 MAL BALI GALERIA
    20 JL.COKROAMINOTO 87 DENPSR
    21 Carrefour Bekasi
    22 Naga Tambun
    23 Giant Ujung Menteng
    24 Karawang Central Plaza
    25 Pondok Gede Plaza
    26 Cibening Purwakarta
    27 Giant Harapan Indah
    28 Jogja City Mall
    29 Ambarukmo Plaza
    30 Malioboro Mall
    31 Malioboro no 97
    32 Ramai Mall
    33 MAL CIPUTRA WORLD SURABAYA
    34 PASAR KEMBANG
    35 SDA Mojopahit
    36 Sepanjang
    37 Wadung Asri
    38 Ciputra World
    39 Delta Plaza
    40 MAL GALAXY
    41 Manukan, Surabaya
    42 Royal Plaza
    43 Tunjungan 57
    44 Tunjungan Plaza III
    45 Sun City Sidoarjo 
    46 LEUWILIANG BOGOR
    47 BINTARO PLAZA
    48 BINTARO X CHANGE
    49 Footin Bintaro
    50 GIANT BSD TANGERANG
    51 CITRALAND MAL
    52 DAAN MOGOT MAL
    53 LOTTE MART TAMAN SURYA
    54 GIANT ALAM SUTRA
    55 Aeon Mall
    56 BALEKOTA MALL TANGERANG
    57 Footin Supermal Karawaci 
    58 SUPERMAL KARAWACI
    59 BATA SUN PLAZA MEDAN
    60 CENTER POINT MEDAN
    61 MEDAN FAIR
    62 MEDAN MALL
    63 THAMRIN PLAZA MEDAN
    64 Lotte Mart Fatmawati
    65 Blok M Mall
    66 Paseta Ciputat
    67 MC ISTANA PLAZA BANDUNG
    68 MC MEDAN FAIR
    69 MC SUN PLAZA MEDAN
    70 MC DELTA SURABAYA
    71 MC METROPOLITAN MAL
    72 MC BINTARO X CHANGE
    73 MC LOTTE MART BINTARO
    74 MC GANDARIA CITY
    75 MC KELAPA GADING MAL
    76 MC MAL CIPUTRA JAKARTA
    77 MC PLAZA SEMANGGI
    78 MC PONDOK INDAH
    79 MC PURI INDAH MALL
    80 MC SENAYAN CITY
    81 MC TAMAN ANGGREK
    82 MC LIPPO KARAWACI
    83 LOTTE MART BINTARO
    84 Raya Ciledug
    85 Giant Bintaro
    86 TANG CITY MALL
    87 GIANT KREO
    88 Bandung Indah Plaza
    89 Footin Grand Metropolitan Mall
    90 GRAND METROPOLITAN MALL
    91 Istana Plaza
    92 MAL METROPOLITAN
    93 SUMARECON BEKASI
    94 BOTANI SQUARE
    95 CIBINONG CITY MALL
    96 Footin Cibinong City Mall Bogor
    97 LIPPO CITY CIKARANG
    98 MARGO CITY DEPOK
    99 carrefour kiara condang
    100 dalam Kaum
    101 CIBUBUR JUNCTION
    102 CITRAGRAND CIBUBUR
    103 CINERE MAL
    104 ARION PLAZA
    105 BATA PLAZA SEMANGGI
    106 BATA PLUIT VILLAGE
    107 BLOK M PLAZA 
    108 CIPINANG INDAH
    109 MALL OF INDONESIA
    110 PONDOK INDAH MAL
    111 SUNTER MAL
    112 MAL ARTHA GADING
    113 MAL ARTHA GADING
    114 PALEMBANG SQUARE
    115 PTC MALL PALEMBANG
  • TERMS & CONDITIONS OF BATA CLUBOpen or Close

    Terms & Conditions of Bata Club

    • Bata Club is not obliged to give reasons for any decision it makes to suspend, terminate or restrict your Membership or to reject your request to become a Member.
    • Membership is non-transferable.
    • Once Membership is granted you will only be able to access with use of the username and mobile no you set up at the time you become a Member.
    • All members are responsible for each and every access or use of the Bata Club membership that occurs in conjunction with use of your username and mobile no.
    • Use of your username and mobile no is conclusive evidence that you have accessed the Bata Club Membership.
    • All members must use all reasonable efforts to keep your username and mobile no confidential.
    • All members must not allow any third party to access your Bata Club Membership using your username and mobile no without permission, written or oral.
    • All members must notify PT Sepatu Bata Tbk in writing as soon as you become aware of any unauthorized use of your Bata Club Account, username or mobile no.
    • All members acknowledge and agree that they are liable for, and will indemnify Bata Club, its related bodies corporate, affiliates, officers, directors, agents and employees against, any and all claims made by a third party arising out of your access to, and use of, the Bata Club as a Member.
    • Bata Club has the rights to change the structure, program and term validity of the program without prior notice. Subject to change could occur in any given time during the run time of Bata Club in participating Bata stores.

     

    Bahasa version

    • Bata Club tidak berkewajiban untuk memberikan alasan untuk keputusan mereka untuk menangguhkan, menghentikan atau membatasi keanggotaan atau menolak permintaan Anda untuk menjadi Anggota.
    • Keanggotaan Anda tidak dapat dipindahtangankan.
    • Setelah menjadi anggota, member hanya akan dapat mengakses Bata Club dengan menggunakan username dan nomor ponsel yg mereka memberikan pada saat anda menjadi Anggota.
    • Setiap member bertanggung jawab untuk setiap akses atau penggunaan keanggotaan Bata Club yang terjadi dalam hubungannya dengan penggunaan username dan nomor ponsel.
    • Penggunaan username dan password Anda adalah bukti bahwa member telah mengakses membership Bata Club mereka.
    • Semua member harus menggunakan semua upaya yang wajar untuk menjaga username dan password Anda rahasia.
    • Semua member tidak membiarkan pihak ketiga untuk mengakses Bata Club Membership tanpa izin, tertulis atau lisan, username dan nomor ponsel mereka.
    • Semua member harus memberitahu PT Sepatu Bata Tbk segera setelah menyadari penggunaan yang tidak sah dari akun Bata Club mereka.
    • Semua member mengakui dan setuju bahwa akan bertanggung jawab untuk, dan akan mengganti kerugian Bata Club, yang badan terkait perusahaan, afiliasi, petugas, direktur, agen dan karyawan terhadap, setiap dan semua klaim yang dibuat oleh pihak ketiga yang timbul dari akses anda ke, dan penggunaan dari, Bata Club sebagai Anggota.
    • Bata Club memiliki hak untuk mengubah struktur program dan jangka validitas program tanpa pemberitahuan sebelumnya. Perubahan bisa terjadi pada waktu tertentu selama jangka waktu aktif program Bata Club di toko-toko Bata yang berpartisipasi.
  • How does the Bata points work?Open or Close
     

    NEW SLAB PLAN

     

     

     

    IDR transaction

    points

    IDR redemption value

     

    MIN

    300,000

    300

    25,000

     

     

    450,000

    450

    37,000

     

     

    600,000

    600

    50,000

     

     

    750,000

    750

    62,000

     

     

    900,000

    900

    75,000

     

     

    1,050,000

    1050

    87,000

     

     

    1,200,000

    1200

    100,000

     

     

    1,350,000

    1350

    112,000

     

    MAX

    1,500,000

    1500

    125,000

     

           

     

     

     

     

     

     

    Loyalty Conditions

     

    1000 IDR spent = 1 point accrued

     

    Points expiry of 12 + months end (Fixed expiry)

     

    300 points equals 25,000 IDR

     

    Min. redemption 300 points. Redemption thereafter only in multiples of 150 points

     

     

     

    Registration Voucher 25,000 IDR  min purchase of 300,000 IDR (valid for one month)

    20% off birthday month with purchase above Rp 300,000 ( valid 1 month from birthday month)